Thank you for being a Prolimit customer. We understand that having issues with your gear can be frustrating and inconvenient. If you would like assistance regarding a warranty claim due to defects in materials or workmanship, please fill out the form below, and we will do our best to get you taken care of in a fair and timely manner.

POLICY

Prolimit offers a 1-year warranty to the original purchaser on products purchased through authorized Prolimit dealers.

The warranty period begins at the point of purchase (receipt required) and covers all manufacturing defects. Manufacturing defects are determined at Prolimit's discretion. If a problem is deemed a valid warranty claim, Prolimit will decide whether to repair or replace the product.

WARRANTY POLICY:

Prolimit warrants this product to be free from major defects in material or workmanship – to the original purchaser for a period of one year from the date of purchase. The warranty is valid only when this product is used for normal recreational activities and does not cover products used in rental or teaching operations. Prolimit will make the final warranty determination, which may require inspection and/or photos of the equipment, which clearly show the defect(s). If necessary, this information must be sent to the Prolimit distributor in your country–postage prepaid. Product may be returned only if a return authorization number (RAN) is given in advance by the Prolimit distributor. The RAN number must be clearly labeled on the outside of the package or it will be refused. If a product is deemed to be defective by Prolimit, the warranty covers the repair or replacement of the defective product only. Prolimit will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this product. This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and tear. This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment. The warranty for any repaired or replaced equipment is good from the date of the original purchase only. The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and legible. There are no warranties that extend beyond the warranty specified herein.

First Name *

Last Name *

Email *

Phone *

Vendor / Point of Sale *

Shipping Address

Street Address Line 1 *

Street Address Line 2

City *

State/Province *

ZIP/Postal Code *

Country of Purchase *

Comments *

Product Name and Size *

Serial Number *

Attachments *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-69375-file2-1_

Receipt *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-69375-file2-2_

Thank you for submitting your warranty claim.

A member of our warranty team will be in touch with you soon!

Have a great day,

The Prolimit Team

Poncho Kids